Frequently Asked Questions

Our onboarding process typically takes 2-4 weeks and includes: property assessment and documentation review, system setup and data migration, team introduction and handover meetings, and resident/owner communications rollout. We provide a detailed onboarding checklist and dedicated support throughout the transition.

We maintain clear service-level agreements for all maintenance categories:

• • Emergency issues: 2-hour response, 24-hour resolution
• • Urgent repairs: 24-hour response, 72-hour resolution
• • Routine maintenance: 48-hour response, 7-day resolution
• • Preventive maintenance: scheduled per plan

All SLAs are documented in your service agreement and tracked through our platform.

We support multiple payment channels including mobile money, bank transfers, and cash (receipted). All payments are recorded in real-time in our platform, automatically reconciled against lease agreements, and reflected in monthly owner statements. Residents can view payment history through their portal.

We use a cloud-based property management platform with dedicated mobile apps and web portals. Features include:

• Maintenance ticket submission
• Community announcements
• Amenities booking
• Document access
• Payment history
• Real-time communication

We implement comprehensive security measures:

• Bank-level encryption for data transmission and storage
• Regular security audits and compliance checks
• Role-based access controls
• Secure data backups
• Compliance with Uganda's Data Protection and Privacy Act

Full details are in our Privacy Policy.

Yes! We can integrate your preferred vendors into our management system. We'll conduct vendor onboarding, establish performance standards, and manage contracts and payments. We also maintain a network of vetted service providers if you prefer our recommendations.

Contracts typically have 60-90 day notice periods. We provide a structured offboarding process including:

• • Comprehensive handover documentation
• • Data export in standard formats
• • Vendor and resident transition support
• • Final financial reconciliation

We aim to ensure smooth transitions under all circumstances.

Owners receive monthly statements including:

• •Income and expense summaries
• •Rent roll and occupancy reports
• •Maintenance activity logs
• •Cash flow statements

Board members get quarterly reports:

• •Budget vs. actual analysis
• •Reserve fund status
• •Community financial health dashboards

All reports are accessible 24/7 through your portal.

Yes, we manage residential, commercial, and mixed-use properties. For commercial properties, we handle:

• Tenant coordination and lease administration
• CAM (Common Area Maintenance) reconciliation
• Maintenance and facility management
• Vendor oversight

Our Enterprise package is designed for complex commercial portfolios.

To begin transaction support, we need:

• 1.Basic property details and transaction timeline
• 2.Purchase agreement or intent documentation
• 3.Stakeholder contact information
• 4.Selected service tier (Basic, Pro, or Full File)

We'll then set up your document room and provide a customized checklist within 48 hours.

We can export data in formats compatible with QuickBooks, Xero, and Sage. For Enterprise clients, we offer API integrations with major accounting and ERP systems. Custom integrations are evaluated on a case-by-case basis.

Our development services include formal handover processes:

• •Punch list completion verification
• •Systems training and documentation
• •Warranty registration
• •Defect period management
• •Transition from construction to operations

We coordinate between developers, contractors, and ongoing management teams.