Privacy Policy

La Reine Housing, operating as La Reine ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services, website, and technology platforms.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• •Contact Information: Name, email address, phone number, mailing address
• •Financial Information: Bank account details, payment information (for rent collection and disbursements)
• •Property Information: Property ownership details, lease agreements, maintenance records
• •Identification Documents: National ID, business registration certificates as required for KYC compliance

1.2 Automatically Collected Information

When you access our website or portals, we may automatically collect:

• •Device information (IP address, browser type, operating system)
• •Usage data (pages visited, time spent, navigation patterns)
• •Log files and analytics data

2. How We Use Your Information

We use collected information for the following purposes:

• •Service Delivery: Property management, rent collection, maintenance coordination, and tenant communications
• •Financial Operations: Processing payments, generating statements, and financial reporting
• •Communication: Sending service updates, maintenance notifications, and important announcements
• •Platform Access: Providing access to resident, board, and owner portals
• •Compliance: Meeting legal and regulatory requirements
• •Improvement: Analyzing usage patterns to enhance our services

3. Information Sharing and Disclosure

We may share your information with:

• •Service Providers: Third-party vendors for maintenance, security, accounting, and technology services
• •Property Owners/Boards: Information necessary for management reporting and decision-making
• •Legal Authorities: When required by law or to protect our legal rights
• •Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected parties)

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information:

• •Encryption of data in transit and at rest (SSL/TLS)
• •Role-based access controls and authentication
• •Regular security audits and vulnerability assessments
• •Secure data backups and disaster recovery procedures
• •Employee training on data protection and confidentiality

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• •Maintain your login sessions
• •Remember your preferences
• •Analyze website traffic and user behavior
• •Improve website functionality and performance

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Retention

We retain your information for as long as necessary to:

• •Provide ongoing services
• •Comply with legal and tax obligations (typically 7 years for financial records)
• •Resolve disputes and enforce agreements

7. Your Rights

Under Uganda's Data Protection and Privacy Act, you have the right to:

• •Access: Request copies of your personal data
• •Rectification: Correct inaccurate or incomplete information
• •Erasure: Request deletion of your data (subject to legal retention requirements)
• •Objection: Object to certain data processing activities
• •Data Portability: Receive your data in a structured, commonly used format

To exercise these rights, contact us at legal@lareineug.org

8. Third-Party Services and Links

Our services may integrate with or link to third-party platforms (payment processors, document storage, communication tools). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

We primarily operate in Uganda. If data is transferred internationally (e.g., for cloud storage), we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data: